October 15, 2008 – Verizon Wireless appoints Mark Harris vice president of National Government Sales and Operations. Harris is responsible for managing sales and customer service, negotiating customer agreements, and ensuring compliance in working with federal government accounts nationwide. http://news.vzw.com/news/2008/10/pr2008-10-15a.html
August 7, 2008 – For the 15th consecutive quarter, Verizon Wireless leads the wireless industry in customer loyalty according to data released by the nation’s largest wireless carriers over the past three weeks. Verizon Wireless, the leading wireless company with the most reliable wireless voice and data network, reported the lowest customer churn (turnover) in the second quarter of 2008. http://news.vzw.com/news/2008/08/pr2008-08-07a.html
July 27, 2008 – Verizon Wireless announces that the company now offers information about its Nationwide Messaging plans in online videos in American Sign Language (ASL) to better serve customers who are deaf or hard of hearing. http://news.vzw.com/news/2008/07/pr2008-07-21a.html
May 12, 2008 – For the fourteenth consecutive quarter, Verizon Wireless leads the industry in customer loyalty, with the lowest customer churn (turnover) rate of 1.2 percent among the leading national wireless service providers during the first quarter of 2008. http://news.vzw.com/news/2008/05/pr2008-05-12.html
April 2, 2008 – Verizon Wireless introduces its evolutionary store design in more than 280 company-owned and operated Communications Stores nationwide. The store design features a bright new design and integrates a number of innovative systems and operational enhancements designed to streamline the sales process and enhance the customer experience. http://news.vzw.com/news/2008/04/pr2008-04-01k.html
March 23, 2008 – Verizon Wireless announces it has filed a lawsuit to stop unknown telemarketers from calling its customers and employees with an offer of an extended car warranty. The lawsuit, filed in New Jersey Superior Court, alleges the telemarketers illegally used an autodialer to reach Verizon Wireless customers and used “spoofing” techniques to mask the origin of the calls. http://news.vzw.com/news/2008/03/pr2008-03-26a.html
February 7, 2008 – Verizon Wireless’ announces new customer-friendly account management features. New and existing Family SharePlan® customers can add or combine lines across the country on one account so that they can share minutes with friends and family members even if they live in another state or region; receive just one bill for all multiple wireless and Verizon landline numbers across the country; and activate new lines of service for a relative, friend or associate in any other part of the company’s nationwide footprint. http://news.vzw.com/news/2008/02/pr2008-02-07.html
February 4, 2008 – Verizon Wireless customers continue to be the most loyal in the wireless industry. For the thirteenth straight quarter, Verizon Wireless reported the lowest customer churn (turnover) rate in the industry for the fourth quarter of 2007.http://news.vzw.com/news/2008/02/pr2008-02-04.html
November 8, 2007 – For the twelfth consecutive quarter, Verizon Wireless continues to lead the industry in customer loyalty, with the lowest customer turnover – a rate of 1.3 percent. http://news.vzw.com/news/2007/11/pr2007-11-08c.html
November 27, 2007 – Verizon Wireless announces that it will provide customers with the option to use, on its nationwide wireless network, wireless devices, software and applications not offered by the company. Devices will be tested and approved in a $20 million state-of-the-art testing lab which received an additional investment this year to gear up for the anticipated new demand. Any application the customer chooses will be allowed on these devices. http://news.vzw.com/news/2007/11/pr2007-11-27.htm
November 16, 2007 – Verizon Wireless and Vodafone announce new global services cooperation, allowing both companies to meet the needs of global business customers. Key benefits include single account team structure, consistent approach to products and pricing and international contract. http://news.vzw.com/news/2007/11/pr2007-11-16.html
October 29, 2007 –Verizon Wireless launches its enhanced Spanish-language Web site, www.verizonwireless.com/espanol. The new and improved Web site offers more content, expanded features and enhanced support for customers who prefer to browse, buy or manage their individual accounts online in Spanish. http://news.vzw.com/news/2007/10/pr2007-10-29a.html
October 18, 2007–Verizon Wireless announces that it is introducing new technology that will deliver system software updates over-the-air to new handsets. With a technology from InnoPath Software Inc., customers will be able to easily update embedded system software, technically called “firmware,” on some of the newest handsets using over-the-air technology.http://news.vzw.com/news/2007/10/pr2007-10-18.html
October 7, 2007 –As part of its enhanced Worry Free Guarantee, Verizon Wireless announces that customers can change their calling plans without requiring contract extensions. The Worry Free Guarantee also now includes the company’s Test Drive offer, which allows new customers to experience the Verizon Wireless network for 30 days virtually risk-free. In addition, the company announces the My Account Advantage, formerly part of the Worry Free Guarantee, which offers additional benefits for online customers. http://news.vzw.com/news/2007/10/pr2007-10-01a.html
September 13, 2007 – Verizon Wireless announces that the company has revised its contract policies to make it easier for customers in the military to manage their accounts when called to active duty. Under the new policy, active military personnel may suspend their accounts for up to 48 months. http://news.vzw.com/news/2007/09/pr2007-09-13.html
August 14, 2007 – For the eleventh consecutive quarter, Verizon Wireless reports it has the lowest customer turnover rate among all major wireless companies in the second quarter of 2007, based on results issued by the companies. http://news.vzw.com/news/2007/08/pr2007-08-14.html
August 14, 2007 – Verizon Wireless unveils its expanded national test lab, designed to ensure that every device used on the company’s network meets the highest standards of reliability and provides customers with the best possible wireless experience.http://news.vzw.com/news/2007/08/pr2007-08-14g.html
June 1, 2007 – As part of an ongoing effort to protect customer privacy, Verizon Wireless files a lawsuit against Nevada-based I-VEST Global Corporation and various “John Does” alleging they sent unsolicited commercial electronic messages – or wireless spam – to Verizon Wireless customers. http://news.vzw.com/news/2007/06/pr2007-06-01b.html
May 30, 2007 – Verizon Wireless announces that customers may now pay their bills and add minutes to prepay plans at more than 11,000 CheckFreePay walk-in locations across the country, adding a convenient new option for prepay customers to pay and replenish minutes with Verizon Wireless. http://news.vzw.com/news/2007/05/pr2007-05-30.html
May 10, 2007 – For the tenth consecutive quarter, Verizon Wireless reports it has the lowest customer turnover rate among all major wireless companies in the first quarter of 2007, based on results issued by the companies. http://news.vzw.com/news/2007/05/pr2007-05-10b.html
May 5, 2007 – Verizon Wireless files a lawsuit in Superior Court in Somerville, N.J., against unknown telemarketers who have conducted an unwanted and illegal telemarketing campaign to Verizon Wireless customers. The company’s record of protecting customer privacy puts Verizon Wireless at the forefront of the U.S. wireless industry. http://news.vzw.com/news/2007/05/pr2007-05-02.html
March 26, 2007 – In a continuing demonstration of its commitment to provide customers with a superior wireless experience, Verizon Wireless announces it has enhanced its formidable network testing capabilities by nearly doubling its nationwide fleet of drive test vehicles and its team of real-life test men and test women to 98. http://news.vzw.com/news/2007/03/pr2007-03-26a.html
March 22, 2007 – Verizon Wireless introduces its 30-day Test Drive, an industry first, that lets customers experience its network virtually risk-free for 30 days. If customers are not satisfied with their experience and take their number to another carrier, Verizon Wireless will refund their money for calls, equipment, activation fee and taxes. http://news.vzw.com/news/2007/03/pr2007-03-22.html
February 28, 2007 – For the ninth consecutive quarter, Verizon Wireless reports that it continues to lead the industry in customer loyalty, with the lowest customer turnover - a rate of 1.17 percent, more than 6 basis points lower than the next best carrier. http://news.vzw.com/news/2007/02/pr2007-02-28c.html
February 26, 2007 – Verizon Wireless obtains a permanent injunction and default judgment in one of its lawsuits against wireless spam, bringing the case to its conclusion. The default judgment prohibits Specialized Programming and Marketing LLC and its owner, Charles Henderson, from sending further spam to Verizon Wireless customers. http://news.vzw.com/news/2007/02/pr2007-02-26.html
December 20, 2006 – Verizon Wireless announces the dedication of its new Customer Service and Wireless Data Technical Support Center in Albuquerque, New Mexico, to support the company’s commitment to providing industry-leading customer service. http://news.vzw.com/news/2006/12/pr2006-12-20h.html
December 4, 2006 – Verizon Wireless announced the opening of its newest customer service center—a $33 million facility in Lincoln, Nebraska—in late 2007. The Lincoln call center is the company’s first in the five-state Great Plains Region (which includes Minnesota, North Dakota, South Dakota, Nebraska and Iowa). http://news.vzw.com/news/2006/12/pr2006-12-04b.html
November 16, 2006 – Verizon Wireless becomes the first wireless company to introduce a declining early termination fee nationwide. Now, when a customer signs up for or renews Verizon Wireless service, he or she will not be required to pay a fixed early termination fee if he or she chooses to terminate service before the end of the minimum term. http://news.vzw.com/news/2006/11/pr2006-11-16e.html
November 16, 2006 – Verizon Wireless rolls out additional guarantees under the company's Worry Free Guarantee to provide My Account customers with free back-up protection, eligibility to purchase a new phone at the promotional price every 12 months and access to an online "Minute Check." http://news.vzw.com/news/2006/11/pr2006-11-16e.html
November 9, 2006 – For the eighth consecutive quarter, Verizon Wireless had the lowest customer turnover rate among the major wireless companies in the third quarter of 2006. http://news.vzw.com/news/2006/11/pr2006-11-09.html
October 24, 2006 – Verizon Wireless announces its steadfast commitment to protecting its customers from wireless spam by filing permanent injunctions against companies that sent unwanted text messages to Verizon Wireless subscribers, offering everything from discount prescription medication, to vacations, to stock information. http://news.vzw.com/news/2006/10/pr2006-10-24.html
September 21, 2006 – Verizon Wireless announces it will open a new $44 million state headquarters and call center facility in Huntsville, AL , in 2007. Approximately 1,300 jobs will be housed there, including customer service, business sales and operational support functions. http://news.vzw.com/news/2006/09/pr2006-09-21e.html
August 10, 2006 – During the second quarter of 2006, Verizon Wireless had the lowest customer turnover rate in the industry, the seventh consecutive quarter where it ranked the best. http://news.vzw.com/news/2006/08/pr2006-08-10.html
July 24, 2006 – For the 8th consecutive quarter, Verizon Wireless adds more than 1.5 million retail net customers, more retail customers than any other wireless carrier. http://news.vzw.com/news/2006/07/pr2006-07-24.html
July 21, 2006 – Verizon Wireless completes enhancements to the My Account and the customer support sections at its Web site to make the online experience even better for customers. http://news.vzw.com/news/2006/07/pr2006-07-21.html
July 20, 2006 – Verizon Wireless wins a permanent injunction to prevent All Star Vacations and Marketing Group, Inc. of Miami, Fla. from making telemarketing calls to Verizon Wireless customers. http://news.vzw.com/news/2006/07/pr2006-07-20.html
June 28, 2006 – Verizon Wireless becomes first major U.S. carrier to commit to a national policy to pro-rate early termination fees for customers nationwide. http://news.vzw.com/news/2006/06/pr2006-06-28d.html
June 1, 2006 – Verizon Wireless launches its 2006 Hurricane Center page on its Web site to help consumers in hurricane-prone areas prepare for the 2006 North Atlantic hurricane season. http://news.vzw.com/news/2006/06/pr2006-06-01.html
May 23, 2006 – Since the installment of local number portability, more customers came to Verizon Wireless than any other wireless company. In the first quarter of 2006 alone, Verizon Wireless continued gaining on other wireless companies, with a 2.4 to 1 ratio of customers moving their numbers to Verizon Wireless. The ratio has been as high as 12 to 1 with one particular service provider.http://news.vzw.com/news/2006/05/pr2006-05-23a.htmlApril 5, 2006 – Verizon Wireless improves its call-in menu, making it easier for customers to reach a Verizon Wireless representative. http://news.vzw.com/news/2006/04/pr2006-04-05.html
March 9, 2006 – Verizon Wireless’ INpulse pay-as-you-go service is now available at 2,300 Wal-Mart locations nationwide. http://news.vzw.com/news/2006/03/pr2006-03-09.html
February 22, 2006 – For the fifth consecutive quarter, Verizon Wireless has the industry’s lowest customer churn rate - the percentage of customers who disconnect their service, and an important indicator of customer loyalty. http://news.vzw.com/news/2006/02/pr2006-02-22.html
February 14, 2006 – Verizon Wireless files two new lawsuits that charge telemarketing companies with illegal solicitation of wireless phone customers. http://news.vzw.com/news/2006/02/pr2006-02-14.html
January 31, 2006 – Verizon Wireless wins a preliminary injunction prohibiting locatecell.com and related sites from attempting to obtain information on Verizon Wireless customers. http://news.vzw.com/news/2006/01/pr2006-01-31f.html
December 12, 2005 – Verizon Wireless launches service in Little Rock, Arkansas, and opens the first three Communications Stores in the area. http://news.vzw.com/news/2005/12/pr2005-12-12a.html
December 9, 2005 – Verizon Wireless wins permanent injunctions against Intelligent Alternatives of San Diego, CA, and Resort Marketing Trends of Coral Springs, FL, permanently barring the companies from making calls to Verizon Wireless customers by using auto-dialers and recorded messages. http://news.vzw.com/news/2005/12/pr2005-12-09.html
December 5, 2005 – Verizon Wireless signs an agreement with CheckFree, giving customers the option of viewing and paying their wireless phone bills online at their choice of more than 1,700 financial services locations across the Internet. http://news.vzw.com/news/2005/12/pr2005-12-05c.html
November 23, 2005 – Verizon Wireless files a lawsuit in U.S. District Court seeking an injunction against Passport Holidays of Ormond Beach, FL for violating federal and state laws by sending tens of thousands of unsolicited text messages to Verizon Wireless customers. http://news.vzw.com/news/2005/11/pr2005-11-23.html
November 21, 2005 – Verizon Wireless announces that Verizon Wireless Communications Stores will be available at more than 128 BJ’s locations, giving BJ’s Members easy access to the latest wireless phones, devices and accessories, plus a variety of service plans. http://news.vzw.com/news/2005/11/pr2005-11-21a.html
November 17, 2005 – For the fourth consecutive quarter, Verizon Wireless posted an industry-low churn rate of 1.3%. http://news.vzw.com/news/2005/11/pr2005-11-17b.html
November 2, 2005 – Verizon Wireless files suit and obtains an immediate injunction against a Florida-based private investigative agency and its affiliates to stop their attempts to fraudulently obtain confidential information about Verizon Wireless customers. http://news.vzw.com/news/2005/11/pr2005-11-09a.html
October 3, 2005 – Verizon Wireless introduces Handset My Account, which allows customers to access information previously only available online, including usage and balance information, right from their Web-enabled wireless phones without incurring airtime charges. http://news.vzw.com/news/2005/10/pr2005-10-03.html
September 29, 2005 – Verizon Wireless announces that business customers use My Business Account to get instant access - with the convenience of a single password -- to useful details about their multi-line accounts, and allows them to review, print and pay bills, maintain accounts in a customized business format and utilize advanced reporting and analytics functions. http://news.vzw.com/news/2005/09/pr2005-09-29.html
September 15, 2005 – Verizon Wireless secures a court order to halt a Tennessee-based company’s illegal practice of obtaining and selling confidential telephone records of Verizon Wireless customers. http://news.vzw.com/news/2005/09/pr2005-09-15.html
September 1, 2005 – Verizon Wireless files separate lawsuits, believed to be the first of their kind by a U.S. wireless provider, charging two telemarketing companies with illegal solicitation of cell phone users. http://news.vzw.com/news/2005/09/pr2005-08-31.html
August 24, 2005 – Verizon Wireless adds a new Web page entitled, “In Our Customers’ Own Words” to feature excerpts from customer letters sent to Verizon Wireless to share positive experiences with the company and praise company service representatives at Communications Stores and call centers who resolved issues and answered questions quickly and accurately. http://news.vzw.com/news/2005/08/pr2005-08-24.html
July 25, 2005 – Verizon Wireless and Sprint announce an inter-carrier messaging service that allows more than 70 million wireless customers to exchange picture and video messages with one another directly from their wireless camera phones. http://news.vzw.com/news/2005/07/pr2005-07-25.html
May 23, 2005 – Verizon Wireless and Leap Wireless launch inter-carrier messaging, allowing customers to exchange photos with one another directly from their wireless camera phones. Users with video phones can also wirelessly swap video, including picture, text and audio files. http://news.vzw.com/news/2005/05/pr2005-05-20.html
May 16, 2005 – Verizon Wireless once again posts the lowest churn rate among national wireless carriers - 1.3%, which also well below the industry average. http://news.vzw.com/news/2005/05/pr2005-05-16a.html
April 28, 2005 – Verizon Wireless is the first national wireless provider to offer customers the ability to register to receive free TXT Message Alerts to notify them of specific account and billing activity. http://news.vzw.com/news/2005/04/pr2005-04-28.html
March 9, 2005 – Based on customer retention and turnover rates announced publicly by the largest providers, Verizon Wireless in 2004 added more customers than any other U.S. wireless carrier-- a record 6.3 million -- while posting industry-low full-year and fourth-quarter churn rates – the percentage of customers who disconnect their service in a given period of time. http://news.vzw.com/news/2005/03/pr2005-03-08h.html
January 20, 2005 – Verizon Wireless begins offering "Mi Cuenta", a Spanish version of its popular online account management tool, My Account, providing Verizon Wireless customers access - in Spanish - to account information and payment tools. http://news.vzw.com/news/2005/01/pr2005-01-19b.html
December 20, 2004 – Verizon Wireless enhances the company’s corporate Web site to make it more accessible to customers with disabilities. http://news.vzw.com/news/2004/12/pr2004-12-20.html
November 4, 2004 – Verizon Wireless opens a new customer call center - a $20 million, 170,000-square-foot, state-of-the-art facility in Arizona that will serve as the regional hub for service and sales support for customers in the Arizona, New Mexico, Las Vegas, and El Paso, Texas markets. http://news.vzw.com/news/2004/11/pr2004-11-18c.html
October 18, 2004 – Verizon Wireless introduces a new section of its corporate Web site titled ”Customer Satisfaction,” that provides information about the company’s customer service offerings, awards, investments and facts. http://news.vzw.com/news/2004/10/pr2004-10-15a.html
September 20, 2004 – Verizon Wireless announces that its products and services are available in more than 600 Best Buy stores, providing even more convenient locations for customers to purchase Verizon Wireless service. http://news.vzw.com/news/2004/09/pr2004-09-20e.html
September 7, 2004 – Following Hurricane Frances, the "Call Success Rate" of the Verizon Wireless network along the Florida Turnpike and I-95 in Palm Beach, Saint Martin, Saint Lucie and Indian River Counties measured 96 percent, topping all competitors, in tests conducted by Verizon Wireless Test Men and Women. http://news.vzw.com/news/2004/09/pr2004-09-07.html
August/September 2004 – Verizon Wireless helped thousands of residents and emergency crews throughout Florida and the Gulf Coast during the 2004 Hurricane Season by donating wireless phones and equipment to federal, state and local emergency responders, and setting up Emergency Communications Centers to enable residents to contact loved ones, insurance companies and/or disaster relief agencies. http://news.vzw.com/news/2004/08/pr2004-08-13a.html
August 30, 2004 – Verizon Wireless announces it will open Verizon Wireless Communications Stores in more than 570 Circuit City Superstores around the country. http://news.vzw.com/news/2004/08/pr2004-08-30a.html
August 26, 2004 – Verizon Wireless announces it will invest $25 million in a new customer call center in Charleston, South Carolina. The 150,000-square-foot facility is expected to open by the end of the year. http://news.vzw.com/news/2004/08/pr2004-08-26.html
July 15, 2004 – Verizon Wireless announces the availability of VZAccess Manager, a new customizable tool that lets customers manage their remote access needs. http://news.vzw.com/news/2004/07/pr2004-07-14b.html
July 1, 2004 – Verizon Wireless launches Mobile Web 2.0SM, packed with new features and enhancements allowing customers to more easily access the latest news, tools and information from their wireless phones. http://news.vzw.com/news/2004/07/pr2004-06-30.html
June 29, 2004 – Verizon Wireless demonstrates the company's new, self-contained $500,000 Cell on Light Truck (COLT), a mobile cell site ready for rapid disaster response. The COLT can process thousands of calls every hour in the event cell sites or other key communications equipment are damaged or disabled by a community disaster. http://news.vzw.com/news/2004/06/pr2004-06-29.html
June 10, 2004 – Verizon Wireless introduces Pay As You Go service, offering customers flat-rate pricing and Verizon Wireless reliability, without long-term contracts, monthly bills or credit checks. http://news.vzw.com/news/2004/06/pr2004-06-10.html
May 10, 2004 – Verizon Wireless introduces North America's ChoiceSM, the nation's first North American calling plan that lets customers call from the U.S. to Canada, Mexico and Puerto Rico with no roaming or long distance fees. http://news.vzw.com/news/2004/05/pr2004-05-10.html
April 27, 2004 – Verizon Wireless announces that it has invested more than $1 billion in the first quarter of 2004 to upgrade its network for its growing number of wireless customers. http://news.vzw.com/news/2004/04/pr2004-04-27a.html
April 7, 2004 – Verizon Wireless announces it will invest more than $10 million to expand its Information Technology center in Orangeburg, NY. http://news.vzw.com/news/2004/04/pr2004-04-07f.html
April 7, 2004 – Verizon Wireless announces a new $29 million state-of-the-art call center in Wilmington, North Carolina will staff up to 1,200 employees. http://news.vzw.com/news/2004/04/pr2004-04-07f.html
February 2004 – Verizon Wireless introduces free IN Calling, allowing Verizon Wireless customers to communicate with each other anytime, anywhere from the National IN Calling Coverage Area without using plan minutes.
January 20, 2004 – Verizon Wireless expands My Account to include airtime usage tracking, monthly spending trends analysis, access to six months of billing information, and the ability to change account features, or set up a personal address book that translates dialed phone numbers to identifiable names on e-bills. http://news.vzw.com/news/2004/01/pr2004-01-20.html
November 21, 2003 – Verizon Wireless announces it has invested $4 billion in 2003 to build more than 1,000 cell sites, grow network capacity by more than 50 percent and engineer countless other service improvements. http://news.vzw.com/news/2003/11/pr2003-11-21b.html
November 11, 2003 – Verizon Wireless announces that it has launched two Web sites as part of its commitment to simplify the process of changing wireless service providers while retaining the same phone number—known as local number portability or LNP. On November 24th wireless customers in the top 100 metropolitan areas will be granted the ability to change wireless carriers, without the hassle of having to change phone numbers; those interested in switching to Verizon Wireless can sign up today to be contacted regarding whether their number is eligible. http://news.vzw.com/news/2003/11/pr2003-11-10a.htmlApril 10, 2002 – Verizon Wireless and Verizon Communications team up to offer customers the convenience of ONE-BILL® for their local, wireless, high-speed Internet access, regional toll calling and optional services. http://news.vzw.com/news/2002/04/pr2002-04-10a.html
November 9, 2001 – Verizon Wireless opens a $24 million state-of-the-art customer service call center in Rancho Cordova, California, which will staff over more than 1,100 employees. http://news.vzw.com/news/2001/11/pr2001-11-09a.html
August 30, 2001 – Verizon Wireless opens a $42 million state-of-the-art customer service call center in West Valley City, Utah, creating 1,000 new jobs in Salt Lake City area. http://news.vzw.com/news/2001/08/pr2001-08-30b.html
July 31, 2001 – Verizon Wireless announces the signing of a 10-year lease for a Cranberry Woods, Pennsylvania, call center, which will staff 750 employees. http://news.vzw.com/news/2001/07/pr2001-07-31a.html
May 7, 2001 – Verizon Wireless introduces its Worry Free Guarantee®, which gives customers access to the nation's best wireless network, the latest equipment and plan flexibility. http://news.vzw.com/news/2001/05/pr2001-05-07.html
May 1, 2001 – Verizon Wireless completes a $10 million expansion project to nearly double the size of its Columbia, South Carolina, customer service call center from 70,000 square feet to just under 140,000 square feet. http://news.vzw.com/news/2001/05/pr2001-05-01a.html
February 21, 2001 – Verizon Wireless announces a three-year, $100 million call center improvement plan that includes the opening of new call centers and expansion of current call centers throughout the country. http://news.vzw.com/news/2001/02/pr2001-02-21.html
September 25, 2000 – Verizon Wireless introduces New Every TwoSM, the nation's first phone upgrade plan. http://news.vzw.com/news/2000/09/pr2000-09-25c.html