Customer Satisfaction
Overview
Customer Satisfaction
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Verizon Wireless is committed to delivering outstanding customer satisfaction. We offer quality products and services on the nation’s largest and most reliable wireless voice and 3G network, and deliver industry-leading customer service – online, over the phone and in-person. To underscore the company's commitment to providing a positive wireless experience, Verizon Wireless offers customers a Worry Free Guarantee®.
Verizon Wireless Customer Service By the Numbers
| 4,200,000: | Daily Verizon Wireless transactions with new, existing and potential customers (includes 1-800-2 JOIN IN or *611 service number calls, self-serve online interactions and shoppers at more than 2,000 company-owned Communications Stores and kiosks) |
| 493,000: | Calls and email transactions between customers and Verizon Wireless Call Centers every day |
| 16: | Average number of customers calls taken daily by a Verizon Wireless call center representative |
| 9 out of 10: | Number of Verizon Wireless customers who use self-serve options (online, handset-accessible, or interactive voice response call-in systems) |
| 37: | Minimum days of initial training for new Verizon Wireless customer service representatives |
| 89,000,000: | Total number of Verizon Wireless customers |
Unless otherwise specified, all numbers are for Q3 2009.
Visit the following Customer Satisfaction pages to learn more
| The Customer Experience |
In Our Customers' Own Words |
| Frequently Asked Questions | Meet Our Customer Service Reps |
| Milestones | Awards & Reviews |
Contact UsCustomers can also speak with Verizon Wireless customer service representatives by visiting any Verizon Wireless Communications Stores and kiosks nationwide, by calling 1-800-922-0204 or by sending an email. Members of the news media who would like more information about Verizon Wireless may contact one of our media contacts. |
My AccountGet quick and convenient access to your account. Find a Verizon Wireless Store |