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My Verizon

Customer Satisfaction

Overview

Verizon Wireless is committed to delivering outstanding customer satisfaction. We offer quality products and services on the nation's most reliable network, and deliver the industry's best customer service online, over the phone and in-person.

To underscore the company's commitment to providing a positive wireless experience, Verizon Wireless offers customers a Worry Free Guarantee®.

The Customer Experience

Use this quick reference sheet to learn about our customer service programs.

Frequently Asked Questions (FAQs)

Got questions about Verizon Wireless customer service? Find answers quickly and easily.

Milestones

Learn about major initiatives Verizon Wireless has taken to enhance the customer experience.

Awards & Reviews

Read about awards received and third-party commentary of our customer service efforts.

By the Numbers

Facts and figures about Verizon Wireless' customer service.

In Our Customers' Own Words

See what customers are saying about their Verizon Wireless experience.

Letters From Our Customers

Read excerpts from letters we have received about our customer service representatives.

Meet Our Customer Service Reps

Meet some of our customer service representatives who work directly with our customers.

Contact Us

Customers can also speak with Verizon Wireless customer service representatives by visiting any of the more than 2,400 Verizon Wireless Communications Stores and kiosks nationwide, by calling 1-800-922-0204 or by sending an email.

Members of the news media who would like more information about Verizon Wireless may contact one of our media contacts.

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