Verizon Wireless, operator of the nation’s largest and most reliable wireless voice and 3G network, works hard to provide customers with the highest level of satisfaction by offering quality products and services and America's best, most reliable voice and 3G data network. Recognized by industry organizations and publications for providing industry-leading customer service, Verizon Wireless invests heavily in its customers, offering services and self-service tools that consistently deliver satisfaction for its customers.
Worry Free Guarantee®
Verizon Wireless offers the following Worry Free Guarantee to all customers:
- You’ll enjoy America’s largest and most reliable wireless voice and 3G network. We test and improve our network every day so you get the best service on America’s largest, most reliable voice and 3G data network.
- You can change your plan at any time with no fee or contract extension. As your needs change, you can move to any current plan without paying a fee or extending your contract.
- You’ll get our 30 day Satisfaction Guarantee. At Verizon Wireless we stand behind our service. If you’re not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee.
- You can get a free device every two years with New Every Two. Sign up for a two year plan of at least $34.99 and qualify for a free device, up to $30 or $50 in value depending on your plan, with a two-year contract renewal. You can also transfer your New Every Two credit to another line on your account.
- You’ll enjoy exceptional customer service with our team of certified wireless experts. We’re here to help when and how you need it. Come into any Communications Store, or for 24/7 assistance call us or go online.
Verizon Wireless Communications Stores
At Verizon Wireless Communications Stores, customers can speak with Verizon Wireless' highly trained sales and service representatives who are committed to providing shoppers with world-class customer service. Communications Stores provide customers a one-stop-shop to see, touch and learn about Verizon Wireless products and services.
- Verizon Wireless has more than 2,000 company-owned Communications Stores, kiosks and stores-within-a-store across the country, including retail locations acquired through its recent purchase of Alltel that have been re-branded.
- All Verizon Wireless store employees receive extensive training before interacting with customers and receive ongoing training and information about new products and services.
- Verizon Wireless executives across the country regularly visit Communications Stores to experience and measure the high-quality customer service to ensure a consistent shopping experience is being delivered to customers.
- For wireless customers looking to switch their phone number to Verizon Wireless, customer service representatives at all Communications Stores nationwide have been trained specifically on how to provide easy number porting for customers.
Locate a Verizon Wireless Communications Store
My Verizon and the My Verizon Advantage
My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24x7 online access to all their billing, payment and account-related information, so customers can manage their Verizon Wireless account relationship quickly and easily.
Also, customers who register for My Verizon online get the added benefits of the My Verizon Advantage:
- You’ll receive free Backup AssistantSM so you never have to worry about losing your phone’s contact list. As a My Verizon member, Backup Assistant will let you automatically retain a copy of your saved phone numbers to a secure website, so they’re available if you lose or upgrade your phone.
- You can get a new phone every year with Annual Upgrade. Sign up for a 2-year agreement on a calling plan of at least $49.99 and you can purchase a new phone at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee may apply).
- If you’re using more minutes than your calling plan includes, we’ll let you know with Minute Check. Minute Check will periodically notify you through My Verizon if you are exceeding your plan allowance and let you know of other calling plan options that may save you money.
My Verizon is available online at www.verizonwireless.com/customerservice. A Spanish version of My Verizon is also available here.
Industry-Leading Customer Service
Verizon Wireless employs highly trained customer service representatives who are dedicated to providing world-class customer service by answering questions and resolving customer issues quickly and accurately.
- Verizon Wireless has highly trained employees who work directly with customers.
- All newly hired Verizon Wireless customer service representatives receive a minimum of six weeks of training.
- Verizon Wireless customer service is available by calling 1-800-2 JOIN IN or *611 from a wireless phone.
Network Leadership
Verizon Wireless operates the nation's largest and most reliable wireless voice and 3G network:
- Provides voice and data services to 89 million customers.
- Consists of more than 175 switching facilities.
- Reaches 289 million Americans.
- Verizon Wireless has invested more than $50 billion since the company was formed -- $5.5 billion on average each year since the company was formed -- to increase the coverage and capacity of its national network and to add new services.