Letters from Our Customers

“While on a recent trip, my husband and I stopped into your Summerville, South Carolina store and there we received the most remarkable assistance from one of your employees, Terence Ferguson. Due to some system settings in our computer, we had been unable to utilize our wireless card. Mr. Ferguson "went the extra mile" in helping us correct the problem. We very much appreciated his help in the store, and, even more, his initiative and perseverance. He could have let us walk away and try to work out the problem ourselves, but he didn't. What a wonderful employee you have!”

“I am writing to let you know that I had a very positive experience with Verizon Wireless Sales Representative Adam Olson in Lincoln, Nebraska. I believe Mr. Olson is an exceptional representative of your company.

I found Mr. Olson to be friendly, sincere, knowledgeable, and helpful. He explained what I needed to know, carefully described the services available and the charges I could expect. I never felt pressured, but I was well informed by him and able to make decisions to meet my needs. This was followed up by a letter and a phone call to further explain a discount he had obtained for me due to my employment in county government. This level of commitment and service is extremely rare in any industry today.

While I have purchased several cellular phones and contracts in the past, none of the experiences have matched this one, and I appreciate it. I love the phone and the service has been great.”

"I truly believe that you are the best cellular company in the world. Rates will change and equipment will come and go, but the true mettle of a company can be measured by the service they give their customers. Eric did it right. I could not have asked for anything more than what he gave. It was more than expected and came at a time when it was needed most. Kudos to Eric for his commitment to customer service and thanks to Verizon Wireless for being the best."

"Mark's professionalism and customer service skills should be the benchmark for all employees. I am the president of a local mortgage company and my wireless phone is my life. Mark was wonderful every time I came into the store for help. I have 36 employees working for me and I encourage them to treat our customers the way Mark treats his customers. He is truly an asset to your team."

“Lynn made our selection of a new family plan a pleasant experience and a fairly quick one. She is very personable, as well as thoroughly knowledgeable about the products and services. We are all extremely pleased with the phones we selected, based on Lynn's advice.

A few days later, I retuned to the store with my stepson, who has his own Verizon Wireless plan, to resolve a problem with his phone. Lindsey also showed him how to update his phone periodically (*228), which he was not aware of, and also what choices he has when his contract expires later this year.

These are just the two most recent examples of excellent service that Verizon Wireless has provided over the years. Your tech support has been flawless, and the people on the other side of the phone are always friendly. Verizon Wireless truly is a cut above other national service providers that I've dealt with in recent years. Keep up the good work!”

"My experience with Verizon Wireless has certainly been a refreshing change from my utterly horrendous "adventures" with other wireless services over the past several years. As a consequence, I have moved my account to Verizon Wireless and will highly recommend it to every one I know. This is entirely due to Ms. LaTonja Stone, a retail sales associate in your store. She was unflappable, patient, polite, friendly and at ease with everyone. Most importantly, she knows the business. In my thirty years in the business arena, I have encountered few like Ms. Stone."

“Mr. Bowers was both expedient and courteous. I think that I not only speak for myself but many other people when I say that someone of this caliber is most important to those of us with very busy lives and very little time for unnecessary aggravations."

"I was totally impressed with his commitment as a representative of Verizon Wireless. Due to Dan Anderson's excellent attitude and proactive assistance, he has earned my business as a lifetime customer of Verizon Wireless. It was an honor and a privilege meeting such an outstanding representative. Keep up the great work Dan and Verizon Wireless."

“Verizon Wireless was offered through my employer and I love the service! I was extremely annoyed with my old carrier, which constantly dropped calls, lengthy wait times for customer service and static was in my phone often.

David Hooks in Charlotte, NC deserves recognition because Mr. Hooks visited my department to talk with us and to see if there was anything more he could do, he was very polite and friendly. He made sure I was pleased with my service and I most certainly am!”