Verizon Wireless is committed to offering customers the most reliable service on the nation's best wireless voice and data network.

Nation’s Most Reliable Wireless Network

Verizon Wireless has invested more than $45 billion since the company was formed to increase the coverage and capacity of its national network and to add new services.  Verizon Wireless currently serves 67.2 million customers.

‘Test Man’ Isn’t Just a Commercial Character

The company's 'most reliable network' claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign. These engineers conduct more than 3 million voice call attempts and more than 16 million data tests annually on Verizon Wireless' and other national wireless carriers' networks while traveling almost 1 million miles of the most frequently traveled roadways nationwide in specially equipped, company-owned quality test vehicles. Meet our real-life Test Men and Women.

Ensuring the Network Meets High Call Quality Standards

Each voice call is tabulated on computers inside the test vehicle as either a successful call, an ineffective attempt (a call that is blocked) or a lost call (a call that connects, but drops). Data testing includes file downloads, uploads and web browsing; each test is likewise scored based upon the ability to establish the data session and the ability to complete the task.  After the test vehicles complete their routes, the network teams download the test results onto computers at our network test centers for compilation and analysis.

The Results

The voice network reliability test results have consistently shown that the rate of ineffective attempts for the Verizon Wireless national network, in major metropolitan centers and some remote areas, is lower than any other national carrier. The test results also indicate that voice calls that connect on the Verizon Wireless network are more likely to stay connected for the duration of the call. Read examples of our regional reliability studies.  Similarly, the data network reliability test results establish that Verizon Wireless has the nation's most reliable wireless broadband network, allowing Verizon Wireless to perform sessions that involve connecting to the network, downloading, uploading, and web browsing at a greater rate of success than its national competitors.   

Now Customers Get To Take Their Own ‘Test Drive’

For the first time, wireless consumers get to be their own test man or woman by “taking the Verizon Wireless network for a spin” to experience the Verizon Wireless network on their own. Verizon Wireless is the only major carrier to offer a 30-day test drive of its network. If at any point during the 30-day Test Drive customers are not satisfied with their experience and take their number to another wireless carrier, Verizon Wireless will refund their money for their voice calls, equipment, activation fee and taxes, as well as release them from their contract without early termination fee when they return their phone within the Test Drive period.  An early termination fee will apply unless phone is returned.

Test Drive from Verizon Wireless breaks new ground in the industry and represents a new way to do business.

Learn more about Test Drive From Verizon Wireless.