Awards & Accolades
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In keeping with our mission to be recognized as the U.S. market leader in wireless, Verizon Wireless continues to get rave reviews around the nation. Select a year to view the milestones2007 Following are recent highlights:Most Viewed Handset OnlineCompete, December 18, 2007Compete, a Boston-based Internet analytics company, ranked mobile phone interest by measuring the number of times visitors to major carrier websites viewed detail for specific phone models in the month of November 2007. The results revealed that the most viewed handset in November 2007 was the Voyager™ by LG, which generated 131% more visitors than the most viewed handset in November 2006. Excellence In IT LeadershipComputerworld, December 11, 2007Computerworld recognized Verizon Wireless’ Chief Information Officer Ajay Waghray as one of Computerworld’s 2008 Premier 100 IT Leaders. The annual survey honors 100 IT executives who have led their organizations by mentoring and motivating employees; envisioning innovative solutions to business challenges; and effectively managing and executing IT strategies. V CAST Mobile TV: The Best Of What’s NewPopular Science, December 2007Popular Science awarded V CAST Mobile TV the “Best of What’s New Award” in the Gadget category. Each year, the publication reviews thousands of new products and innovations and chooses the top 100 winners across 10 categories. To win, a product or technology must represent a significant step forward in its category. Industry Leading Customer TreatmentThe Customer Respect Group, November 5, 2007The Customer Respect Group has recognized Verizon Wireless for outstanding online customer support in its Q4 2007 Telecommunications Customer Respect Study. The research firm said Verizon Wireless’ Web site performed high across all categories, including ease of use, communication and trust, as well as all sub-categories, including simplicity, attitude, responsiveness, principles, transparency and privacy. Best Business Smartphone of CITAinfoSync World.com, October 24, 2007Sindre Lia at infoSync World.com included the Samsung SCH-i760 in a round-up story on the “best business smartphones of CITA Fall 2007.” Tops In Customer SatisfactionVocal Laboratories, October 23, 2007Verizon Wireless took the top slot in the Vocal Laboratories 16th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies, earning a “B” in Caller Satisfaction and a “B” for Call Completion. The study covered the three months ending September 30, 2007. http://www.vocalabs.com/about/pr52.html Customer-Friendly PoliciesWirelessWeek, October 8, 2007WirelessWeek reported that “The carrier last week announced it was taking the step aimed at offering consumers the ‘most customer friendly’ experience in wireless. New and existing customers can change their voice and data calling plans without changing the end date of their contract.” According to the article, “Verizon Wireless has a history of breaking with the industry on some hot-button issues. It was the first to offer pro-rated early termination fees, refused to participate in a cell phone directory and came out in support of local number portability.” High Marks In Wireless Retail Sales SatisfactionJ.D. Power and Associates, October 25, 2007Verizon Wireless received the highest ranking in the 2007 J.D. Power and Associates Wireless Retail Sales Satisfaction Performance StudySM – Volume 2 among national wireless carriers and retailers. The study looked at store display, store facility, and price/promotion categories. The J.D. Power and Associates study is based on interviews with customers who purchased a service plan or wireless phone in a carrier-owned store or national retail outlet between March and July, 2007. The score is based on the store’s performance in four retail factors in which Verizon Wireless scored above the industry average: sales staff, store display, store facility, and price/promotion. Dedicated To Making A DifferenceCareerBuilder.com, September 24, 2007Verizon Wireless was recognized by CareerBuilder.com as one of “25 Companies That Are Good for the World and Your Wallet.” Companies on the list are dedicated to the betterment of local and global communities. Verizon Wireless was honored for the HopeLine® phone recycling program and its support for domestic violence victims.
High Honors in Wireless Call QualityJ.D. Power and Associates, September 6, 2007Verizon Wireless received highest honors in four of the six U.S. regions (one in a tie), according to Volume 2 of the J.D. Power and Associates 2007 Wireless Call Quality Performance StudySM. The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on seven criteria that impact overall carrier performance. The wireless users surveyed were asked about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification.
Placed in Leaders QuadrantGartner, September 6, 2007Gartner, Inc. positioned Verizon Wireless in the Leaders Quadrant in the analyst firm’s, “Magic Quadrant for U.S. Wireless Service Providers, 2007” * report. According to Gartner, to be placed in the Leaders Quadrant, a company must “impact competitors by the choices they make in technology and handset offerings, their focus on the enterprise segment, and their capability to differentiate and be first to market with unique products. The launch of a new handset or technology, recognizing the need for coverage in a specific area or partnering with new application providers must all be done with an enterprise focus.”
Working for Working MomsWorking Mother, September 2007For the seventh consecutive year, Verizon Wireless was recognized as a 2007 Working Mother 100 Best Company for Working Mothers by Working Mother magazine. Through innovative company-wide benefits and programs, Verizon Wireless continues to ensure the retention and advancement of working mothers.
High Marks In Customer SatisfactionVocal Laboratories, July 20, 2007Verizon Wireless earned high marks in overall Customer Satisfaction and Call Completion, according to Vocal Laboratories’ 15th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies. VocaLabs' SectorPulse reports compare the customer service quality for different companies in the same industry, using survey data and call statistics from the companies' customers. http://www.vocalabs.com/about/pr50.html
High Marks For Workplace ExcellenceAlliance for Workplace Excellence, June 26, 2007Verizon Wireless received double honors from the Alliance for Workplace Excellence, a national non-profit organization that promotes outstanding workplaces and provides awards to employers with an office presence in the State of Maryland. For the fifth consecutive year, the Alliance presented the company with its Workplace Excellence Seal. Verizon Wireless was also named again as a 2007 “Health & Wellness Trailblazer,” an award initiated last year to honor employers demonstrating exemplary commitment to the overall physical and mental health of their workforce.
Best Place To Work In ITComputerworld, June 19, 2007For the fifth consecutive year, Verizon Wireless was recognized as a top workplace for information technology (IT) professionals by Computerworld. The company rose to 14th on the list, which is based in part on employee surveys. Verizon Wireless was the only telecommunications provider in the top 100.
Leading In Customer SatisfactionACSI, May 15, 2007For the fourth consecutive year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) survey, scoring significantly above the industry average and higher than every other measured wireless company. A powerful economic indicator, ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies.
Customer Loyalty Is KeyBrandweek, April 30, 2007For the third consecutive year, Verizon Wireless was recognized by Brandweek magazine in its 2007 Brand Keys Customer Loyalty Index®. Of the 24,000 customers interviewed by Brand Keys, Verizon Wireless best met or exceeded customer expectations of the “ideal” brand, among all other brands measured in the wireless phone service category.
Verizon Wireless Is “Carrier Of The Year”Wireless Week, April 1, 2007Wireless Week named Verizon Wireless the “Carrier of the Year,” stating that “the numbers don’t lie when you’re talking about industry-leading low churn, high revenues and respectable postpaid subscriber net adds. As for peer respect, that appears in more TV commercials touting network quality, Verizon’s legacy message.” The criteria for selecting Wireless Week’s Carrier of the Year award include industry leadership, subscriber growth, financial performance, technological savvy, innovation, peer respect and community service.” To read the complete article, click here.
Most Innovative Business ApplicationAndrew Seybold Choice Award, March 27, 2007Verizon Wireless won the Andrew Seybold Choice Award in the category of Most Innovative Business Application for Field Force Manager, a mobile business application that enhances a business’s ability to manage, update and direct employees’ activities including dispatch, time-reporting and job status reporting.
Verizon Wireless Web Site Is User-FriendlyThe Customer Respect Group, March 5, 2007The Verizon Wireless Web site was ranked among the highest in the nation for “ease of use; communication; how well the company responded to specific questions through one-on-one communication; and trust,” according to the First Quarter 2007 Online Customer Respect Study of the Telecommunications Industry, conducted by The Customer Respect Group.
Training the BestTraining Magazine, March 2, 2007For the sixth consecutive year, Verizon Wireless was named to Training magazine’s list of “Top 125 Training Organizations in America.” This year, Verizon Wireless was the highest ranked wireless company on the list, placing #4. This annual list ranks companies based on qualitative and quantitative criteria, including strategic goals, targeted programs, and performance appraisals.
Top Corporation For DiversityDiversityBusiness.com, January 22, 2007For the third straight year, Verizon Wireless placed on DiversityBusiness.com's list of America's Top Organizations for Multicultural Business Opportunities. The Div50 is a listing of the top 50 corporate and organizational buyers of diversity products and services throughout the country. * The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. |