Awards & Accolades
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In keeping with our mission to be recognized as the U.S. market leader in wireless, Verizon Wireless continues to get rave reviews around the nation. Select a year to view the milestones2006 Following are recent highlights:Best Wireless Service Provider In The WorldBusiness Traveler, December 4, 2006Verizon Wireless was named the “Best Wireless Service Provider in the World” by Business Traveler magazine in its 2006 Readers’ Choice Best in Business Travel Survey. Devoted to the needs of the travel industry’s most active customers, Business Traveler gives readers the chance to voice their opinions on the companies that have made their business travels more enjoyable. For more information on Business Traveler, please visit http://www.businesstravelerusa.com. VZ Navigator Receives CES Innovations AwardConsumer Electronics Association, November 8, 2006The Consumer Electronics Association presented Networks in Motion, the award-winning wireless navigation and location-based services company, with a CES Innovations 2007 Award in the Wireless Peripherals category, for their work on Verizon Wireless’ VZ Navigator™. VZ Navigator provides all the features of an advanced car navigation system on a wide variety of GPS-enabled mobile phones, including voice-prompted, turn-by-turn directions with auto-rerouting if customers miss a turn, local search of nearly 14 million points of interest in the U.S.—including restaurants, gas stations, ATM machines and hotels—and detailed color maps that can be quickly panned and zoomed. VZ Navigator Leads the WayLAPTOP Magazine, October 2006VZ Navigator earned LAPTOP’s Editors’ Choice award, garnering four out of five stars. The editors noted that, “VZ Navigator is a clean and comprehensive navigational system that is especially good for travelers who want access to maps and nearby services.” http://laptopmag.com/Review/VZ-Navigator.htm. Highest for Handset SupportStrategy Analytics, October 17, 2006According to the latest Strategy Analytics Customer Support Satisfaction Index, Verizon Wireless customers report the highest level of satisfaction with every aspect of their contact including customer support, question resolution, and helpfulness of the customer support representatives. Verizon Wireless consistently earned high marks in the Index and outranked all other U.S. wireless carriers included in the study. Measuring Customer SatisfactionJ.D. Power and Associates, October 4, 2006Verizon Wireless ranked above the industry average in overall customer satisfaction according to Volume 2 of the J.D. Power and Associates 2006 Wireless Regional Customer Satisfaction Index StudySM. The study measured satisfaction based on six key factors that impact overall wireless carrier performance: call performance and reliability, customer service, service plan options, brand image, cost of service and billing. Working For Working MomsWorking Mother Magazine, September, 2006For the sixth consecutive year, Verizon Wireless was recognized by Working Mother Magazine for fostering a work environment that is especially hospitable to working parents. Named to the “Working Mother 100 Best Companies,” which celebrates employers whose benefits define workplace standards across the nation, Verizon Wireless was the only wireless carrier to be included on the list. Most Reliable and Responsive Web SiteThe Keynote Service Level Rankings Study, September 14, 2006The Verizon Wireless Web Site was recognized by Keynote Systems in its 2006 Keynote Service Level Rankings Study of wireless Web sites for its industry leading reliability and responsiveness. Top honors were awarded to www.verizonwireless.com in terms of responsiveness, an indication of how fast the sites were in downloading pages and executing transactions, and in reliability, an indication of whether or not the sites were highly available and experienced little or no downtime.
Honors For Customer CareJ.D. Power and Associates, July 26, 2006Verizon Wireless ranked “Highest Ranked Wireless Customer Service Performance in a Tie” in the J.D. Power and Associates 2006 Wireless Customer Care Performance StudySM Volume 2. The study, based on responses from more than 11,430 wireless users who contacted customer care within the past 12 months, provides a detailed report card on a semi-annual basis of wireless provider customer care performance based on customer experiences with three point-of-contact methods: telephone with a service representative and/or automated response system (ARS); walk-in at a retail store; and online Internet connection. Top Honors For Online Customer ExperienceThe Customer Respect Group, July 21, 2006For the second consecutive year, Verizon Wireless was recognized by The Customer Respect Group for its industry-leading respect and treatment of the online customer in a survey of leading communications companies.
Customer Loyalty Is The KeyBrandweek, May 24, 2006For the second consecutive year, Verizon Wireless was recognized by Brandweek magazine in its 2006 Brand Keys Customer Loyalty Index®. Of the 20,000 customers interviewed by Brand Keys, Verizon Wireless best met or exceeded customer expectations of the “ideal” brand, among all other brands measured in the wireless phone service category. Highest In Business Wireless SatisfactionJ.D. Power and Associates, May 17, 2006Verizon Wireless ranked “Highest In Customer Satisfaction With Business Wireless Service” in the second annual J.D. Power and Associates 2006 Business Wireless Customer Satisfaction StudySM. The study surveyed 2,725 businesses regarding overall customer satisfaction. The study looked at factors such as call quality, performance and reliability and brand image. Leading In Customer SatisfactionACSI, May 16, 2006For the third straight year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) survey, scoring significantly above the industry average with no other carrier scoring higher. Highest In Customer SatisfactionJ.D. Power and Associates, April 19, 2006Verizon Wireless shared highest honors for customer satisfaction in 5 of 6 regions in the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index Study – Volume 1 “Highest Overall Satisfaction Among Wireless Telephone Users In Mid-Atlantic, West, Northeast, Southeast and North Central Region all in a Tie” #1 In DiversityDiversityInc, April 18, 2006DiversityInc named Verizon Communications to the top spot on the magazine’s 2006 Top 50 Companies for Diversity list. It is the first time the company has received the No. 1 ranking. Verizon and its business units, including Verizon Wireless, also ranked No. 1 for recruitment and retention, No. 8 for African-Americans and No. 9 for Latinos. www.DiversityInc.com. IEEE FellowInstitute of Electrical and Electronics Engineers, Inc. April 1, 2006Dick Lynch, Verizon Wireless executive vice president and chief technical officer, was named a Fellow of the Institute of Electrical and Electronics Engineers, Inc. (IEEE), the world's leading professional association for the advancement of technology. The IEEE grade of Fellow recognizes a member with extraordinary accomplishments in any of the IEEE fields of interest. Lynch was honored for his leadership in advancing wireless voice and data technologies. Carrier of the YearWireless Week, April 1, 2006Verizon Wireless was honored as Carrier of the Year by Wireless Week, recognizing its achievements in technology, customer service and overall financial and subscriber performance. Tops For DiversityDiversityBusiness.com, March 30, 2006For the second straight year, Verizon Wireless was the only wireless company named to the DiversityBusiness.com Div50 - a list of the Top 50 Corporate Buyers of Diversity Products and Services in the U.S., voted on by over 350,000 women-, minority-, and qualified veteran-owned small businesses.
Wireless Call QualityJ.D. Power and Associates, March 16, 2006Verizon Wireless received highest honors in three of the six U.S. regions, according to Volume 1 of the J.D. Power and Associates 2006 Wireless Call Quality Performance StudySM study.“Highest Call Quality Performance Among Wireless Cell Phone Users In Northeast Region in a Tie, Mid-Atlantic Region and Southeast Region.” Training Top 100, AgainTraining, March 2006For the fifth consecutive year, Verizon Wireless has been recognized for its training and development programs. Verizon Wireless ranked #6 on Training magazine's 2006 list of "Top 100 Training Organizations in America." As part of this recognition, Verizon Wireless also received a Training Top 100 Best Practice award for its approach to Customer Service Training.Working Mother FriendlyNew Jersey Breastfeeding Task Force, January 18, 2006Verizon Wireless received the first Breastfeeding Friendly Award of 2006 from the New Jersey Breastfeeding Task Force in recognition of the company's innovative programs that facilitate breastfeeding, including the availability of lactation rooms at all major corporate facilities from coast to coast. |