Section 255 of the Telecommunications Act of 1996 demonstrates the recognition by Congress and the FCC that persons with disabilities need better access to telecommunications products and services.

Cellular Telecommunications Industry Association's Website: World of Wireless Communications

Government agencies websites:

• Federal Communications Commission Consumer and Governmental Affairs Bureau
• Disabilities Rights Office - E911-TTY Compatibility
• Telecommunications Relay Services Directory
• Information on Section 255 of the Telecommunications Act of 1996
• Telecommunications Act Accessibility Guidelines

Verizon Center for Customers with Disabilities

The Verizon Center for Customers with Disabilities (VCCD) offers communications solutions for customers with vision, hearing, speech, cognitive, or mobility limitations. Consultants at the centers are trained to understand accessibility issues and telecom technologies. So, in addition to routine customer service, you can learn about products and services that may enhance your life and the way you communicate. We can also provide assistance with exemptions designed to help offset high use of certain services. Center consultants are ready to help you with local phone service, long distance/toll plans, directory listings, calling services, billing questions, Braille or large print bills, High Speed Internet service and FiOS.

For more information, contact us at 1 800 974-6006 (Voice/TTY) or visit the VCCD website.

East Coast (ME, NH, VT, MA, CT, RI, NY, NJ, PA, DE, MD, VA, WV, DC)
Hours: Monday through Friday, 8:30am to 5:00pm
Email: VCCD@Verizon.com

West Coast (CA, TX, FL, IN, IL, MI, OH, WA)
Hours: Monday through Friday, 8:00am to 6:00pm
Email: VCCDWest@Verizon.com

Verizon's Forward Access™ Newsletter

People with disabilities are like all Verizon customers—they want a useful and accessible resource of information to improve communications and promote greater understanding. Recognizing that the Internet is the leading source of information and communication for its customers, Verizon has developed an online newsletter that addresses the unique needs and interests of the disabled community.

Forward Access has been created as a community Internet resource for all kinds of important information for people with disabilities. They will find calendar listings and special offers, original articles as well as timely reprints or excerpts from publications, pertinent news, and opportunities to question our industry experts. We’re committed to providing information that will enhance the lives of all our customers and encourage them to make progress every day.

Find the latest edition of the Forward Access newsletter at: www.verizon.com/forwardaccess.