- Who is eligible to sign up for the Nationwide Messaging Plan?
Although the plans were developed primarily for customers who would not be using voice to communicate, any customer may sign up for one of these plans.
View answer in ASL - What are the messaging options that are available as part of the plan?
The $34.99 plan includes unlimited Text, Instant, Picture and Video Messaging to anyone on any network in the U.S. The $54.99 plan includes unlimited Text Messaging, Instant Messaging and Picture and Video Messaging to anyone on any network in the U.S., as well as unlimited email.
View answer in ASL - Do I need a special phone when signing up for these plans?
No, you do not need a special phone to sign up for the $34.99 plan. However, if you would like to add the email option, then you will need a device that has the ability to download “mobile email” at a $5.00 additional monthly charge. You can download mobile email to the following devices: - LG VX 8500
- LG VX 8300
- LG VX 8350
- LGVX 8700
- LG Venus
- LG VX 9400
- LG VX (enV)
- LG Voyager
- Motorola K1M-MOTOKRZT
- Motorola K1M- Fire
- Motorola z6tv-MOTORIZR
- Motorola RAZR- V3c
- Motorola RAZR-V3m
- Samsung Alias
- Samsung Flipshot
- Samsung Gleam
- Samsung SCH U620
- The Nationwide Messaging Plans do not contain a voice allowance. Does that mean that voice service may not be used?
No, although these plans do not include a monthly voice calling allowance, voice calls can be placed and will be billed at a per-minute charge.
View answer in ASL - How do I add email to the $34.99 calling plan?
If you chose the $34.99 plan and would like to add Mobile Email to your plan, you will need to download an email application to your phone Email applications are found in Get It Now on your phone. Follow the steps below to download the mobile email application. - Select Get It Now.
- Select Get Going or Tools on the Go.
- Select Get New Applications.
- Select either Feature Applications or Email (email application can be downloaded from either location).
- Select Mobile Email. There will be a message on the screen that includes the $5.00 monthly subscription fee.
- Initiate the download and accept the terms and conditions.
- Select Buy.
- Once the application has been downloaded, set up your email accounts.
- Setting up your email account requires that you enter your email account name and password when prompted.
- Select Add Account from the home screen, the application will then verify the e/mail account name and password information.
- On the BlackBerry or PDA/Smartphone plan what email can I use?
You can access up to 10 personal emails accounts including Yahoo Mail, AOL Mail and Verizon.net.
View answer in ASL - How do I load email to my PDA or Smartphone?
- Launch device browser and select the Email and Web for Smartphones link on VZStart page or from the browser type in http://solutions.vzwshop.com/vzstart and select Go, then choose Email and Web for Smartphone.
- Read Terms and Conditions and download Mobile Email client as per your device model and follow on screen installation process.
- After successful installation your Smartphone will restart. Please go to Start > Program and double click on Mobile Email icon.
- Start accessing your personal email accounts after entering required user credentials.
- How do load email to my BlackBerry?
- Click Setup Wizard on your device.
- Scroll down and click Email Setup.
- Select the first option. Click Next.
- Click Next.
- Click Create New Account.
- Read Terms and Conditions. If you agree click Yes. Scroll down and click I agree.
- Choose your BIS User ID and Password. Click Next.
- Enter your email address and email password. Click Next.
- Click Close.
- Click Finish.
- What is the difference between Text messaging and Instant Messaging?
- Text messages are sent by utilizing the mobile phone number as the address you are sending the message to.
- Instant messages are sent through AOL (AIM), MSN Messenger or Yahoo Messenger. Verizon’s Mobile IM Application is found in Get It Now and must be downloaded to your phone prior to being able to send instant messages.
- How do I set up Mobile IM on my phone?
You must establish an Instant Messenger account first with at least one of the instant messenger service providers (AOL, MSN or Yahoo) in order use Instant Message on your phone. Accounts can be created at the following websites: - AOL
- MSN Messenger
- Yahoo!
Once an account is set up with a provider, you will need to download the Verizon Instant Messaging application to your phone. First time users will be required to accept the terms and conditions of using an Instant Message system on their phone, by using the directional key to select Accept and then the OK key on the phone. - What is the difference between SMS and Text Messaging?
SMS and Text Messaging are the same.
View answer in ASL - Will I know who is sending me a text message?
If you receive a text message from someone who is in your phone book his/her name will appear in front of the message. If they are not in your phone book, the phone number that they are sending you the message from will appear in front of the message.
View answer in ASL - Can I respond back directly to a text message?
Yes, by selecting reply you can respond directly back to the message.
View answer in ASL - Is there a limit on the number of characters I can write in a text message?
Yes, a maximum of 160 characters for each text message.
View answer in ASL - Can I send a text message to someone that does not have Verizon Wireless service?
Yes, if you’re subscribed to a Nationwide Messaging Plan, you can send text messages to anyone on any network without additional charges.
View answer in ASL - What does unlimited web access mean?
The three Nationwide Messaging plans include unlimited web access and unlimited data. There are no additional charges for accessing the internet, surfing the web or playing games.
View answer in ASL - Do I pay for games that have to be downloaded?
Some downloads have a charge. Download fee will be clearly stated on the device screen. Any down load charges will appear as a one-time charge on your bill. However, there are no additional charges to use the download (i.e, playing a game is included in the unlimited web access).
View answer in ASL - What are some devices that will work best for me?
- If you are looking for a device that has a full keyboard then we recommend using the following:
- LG EnV2
- Samsung u740(Alias)
- LG Voyager
- The national Messaging plan for BlackBerry is available for all BlackBerry devices, however, there National Messaging Plan for PDA and Smartphone is only available on the following devices:
- SMT 5800
- XV 6800
- Moto Q 9m
- What is “multi tap”?
Multi tap refers to when you are sending a message and you tap a key multiple times in order to have the correct letter appear on the screen.
View answer in ASL - If I chose the $34.99 plan can I also add on a V CAST package?
No, you will not be able to add a V CAST package to this plan, which means that you will not be able to watch V CAST Videos or V CAST Mobile TV on your device.
View answer in ASL - If I connect my phone to a TTY how would I be billed?
A TTY device operates off of the voice channel, resulting in voice minutes being used. The Nationwide Messaging plans do not have any voice minutes as part of the plan, there would be a per minute charge associated with each TTY call placed.
View answer in ASL - If I have an existing plan with Verizon Wireless can I change to one of these Nationwide Messaging plans?
Yes, as a part of our Worry Free Guarantee, you can change your plan at any time without a penalty.
View answer in ASL
The $54.99 plan does require that a BlackBerry, PDA or Smartphone be used.
View answer in ASL
Provided the information is entered correctly, you will see Account Set Up Successful. If not entered correctly then you will be prompted to re-enter the email account name and password. After the information is successfully set up, the new account will be displayed on the home screen above the Account Set up Icon.
View answer in ASL