Verizon Wireless Commitment
At Verizon Wireless, we are committed to providing wireless products and services that are accessible to all people, including individuals with disabilities. We continue to work with our vendors and suppliers to encourage them to develop and offer solutions that will enable Verizon Wireless’ products and services to be more accessible to all.
Verizon Wireless is committed to offering customers the most reliable service on the nation's best wireless voice and data network.
Nation's Most Reliable Wireless Network
Verizon Wireless has invested more than $35 billion in the last seven years to increase the coverage and capacity of its national network and to add new services. Verizon Wireless currently serves 60.7 million customers.
Voice Commands and Menu Readout
The LG VX5400 and LG VX8350 offers the latest in mobile technology with Voice Command and Menu Readout. These phones have features that make them more accessible to customers who are blind or visually impaired. Learn more
Large Fonts
For customers who need a larger font, Verizon Wireless offers the Coupe, which has an easy to use menu with large font and has large font when dialing. The Coupe also has voice commands and dedicated colored keys for ease of use and navigation. Learn more about Coupe.
411 Assistance
Verizon Wireless offers 411 assistance. Contact Customer Service for details.Chat Without Talking
TXT Messaging is the name for Verizon Wireless' family of text messaging services. This includes all 1-way and 2-way text messaging services. You can send and/or receive text messages in a meeting, at a party, at the movies!
You can get unlimited text messaging, email, and Instant Messages on a Nationwide premium plan. For more information, visit our Nationwide Messaging Plans.
Alternate Media Formats
To assist customers with visual impairments Verizon Wireless provides their bills as well as their product and services brochures, where readily available, in alternate media formats including:
- Braille
- Large print format
- 3.5 diskette
- CD-ROM
Alternate bill and manual formats can be ordered through Customer Service or online. For more details on how to order online, please request alternate media formats.
Verizon Wireless provides the following manuals in alternate format: LG VX9900, LG VX8700, LG VX8350, LG VX8300, LG VX5200, LG VX4500, LG VX5300, LG VX5200, LG VX4650 and the LG VX4700
Back to Back Calling:
In order to make a call immediately following another, depending on your phone you must do one of the following:
- Press the END key twice
- Close and reopen your phone if it is a flip style, wait 3-5 seconds after the first call ends in order to begin dialing.
-OR- - Reactivate the command list to place your next call.
Quick Reference Numbers
The following services are available by dialing the keys on your handset:
| Dial | Service |
|---|---|
| 411 | Directory Assistance |
| #225 or #BAL | Customer access to balance information |
| #4673 or #HOPE | National Domestic Violence Hotline |
| #646 or #MIN | Verifications of minutes used |
| #7623 or #ROAD | Roadside Assistance |
| #738 | Prepay voicemail retrieval |
| *228 | Over the air programming |
| *86 | Voicemail retrieval (Not used for Prepay) |
| 911 | Emergency |
| 611 | Technical Support |
Note: Some numbers may not be available while roaming.